Family Programs Assistant

Come join our team! Homeward Bound of Marin is Marin County’s primary provider of shelter and housing for individuals and families experiencing homelessness. We help unsheltered individuals and families transform their lives through emergency shelter, short- and long-term supportive housing, job training and placement, and wraparound services.

Our mission is Opening Doors to Safety, Dignity, Hope, and Independence, which guides everything we do.

We are seeking a Family Programs Assistant to join our family shelter and housing team and help families move toward stability and self-sufficiency.

Education or Training Equivalent to:

• Bachelor’s degree in social work, psychology, social welfare, or a related field OR two (2) years of experience in a related residential or housing program.

Qualifications & Abilities:

• Minimum of two (2) years’ experience working with under-resourced or low-income populations; experience working with individuals experiencing homelessness preferred.
• Experience in residential and/or housing programs.
• Knowledge of Housing First and harm-reduction principles.
• Working knowledge of SSI, SSDI, and SDI.
• Experience with data entry systems (HMIS, Salesforce, or similar).
• Proficiency with Microsoft Word, Excel, cloud-based systems, and Adobe.
• Comfort working in a culturally and ethnically diverse work environment

Physical Requirements:

• Ability to sit and use a computer for moderate periods (1–3 hours per day).
• Ability to stoop, crouch, kneel, or crawl occasionally.
• Ability to lift or move objects up to 40 pounds.

Key Responsibilities:

Practical tasks:

• Maintain accurate waitlist and call log for family shelter.
• Enter and update information into the Homeless Management Information System (HMIS),
  Whole Person Care and other databases as required.
• Conduct screening/diversion calls.
• Maintain a case load of up to 4 families.
• Prioritize families on waitlists and maintain concise and accurate notes regarding the
  status of homelessness.
• Conduct vulnerability assessments for families seeking shelter.
• Ensure shelter maintains a minimum of 90% occupancy.
• Assist with building upkeep and maintenance requests.
• Serve on the agency wide safety committee and monitor safety inspections.
• Collaborate and co-lead with regularly scheduled community meetings.
• Support overseeing/monitoring communal chore list and completion.
• Coordinate shelter events (i.e., holiday activities).
• Prevent and/or resolve conflicts skillfully using a strengths-based approach and restorative justice model.
• Able to maintain professional boundaries and set limits.
• Provide supportive counseling, guidance, and referrals to community resources.

Documentation & Compliance:

• Complete timely, accurate, and compliant documentation, including case notes, assessments, care plans, and progress updates, in accordance with policies and funder requirements.
• Ensure client records clearly demonstrate eligibility, service delivery, engagement, and progress toward housing goals.
• Maintain accurate and timely data entry in HMIS and HIPPO (Salesforce database)
• Meet all documentation and case management deadlines, including intake, enrollment, reassessments, housing goals, and discharge documentation.
• Participate in quality assurance, monitoring, and audit processes, including responding to documentation reviews and corrective actions.

Case Management, Housing-Focused Services & Outcomes:

• Develop, implement, and regularly update individualized, client-centered housing and care plans.
• Monitor, document, and adjust plans proactively to address changing needs or barriers.
• Coordinate services with internal teams and external partners to ensure continuity of care and timely referrals.
• Document housing and service outcomes to support program performance measurement and funder reporting.
• Manage a caseload with strong organization, time management, and prioritization skills.

Professional Standards & Team Collaboration:

• Participate in weekly supervision, program meetings, all-staff meetings, and required training.
• Maintain confidentiality and comply with all agency policies, including HIPAA where applicable.
• Contribute positively as a collaborative, accountable member of the Homeward Bound team.

Other duties as assigned.

Written & Verbal Communication:

• Ability to read and interpret documents, write routine reports and correspondence, and speak effectively before small groups of clients or employees of the organization.
• Communicate clearly and professionally with supervisors, team members, volunteers, and program participants.

Desired Qualities:

• Compassionate, flexible, non-judgmental, and respectful.
• Strong problem-solving and multi-tasking skills.
• Comfortable working independently and as part of a team.
• Open to feedback and ongoing learning.
• Commitment to ending homelessness and working effectively with diverse populations.
• Sense of humor encouraged.

Competitive Benefits:

• 100% Employer-paid medical, dental, and vision insurance
• 403B match
• 2.5 weeks’ vacation
• 13 holidays, plus two fun days
• 12 sick days annually
• Employee Assistance Program
• Comprehensive list provided at offer

To Apply:
Send resumes to careers@hbofm.org with the position in the subject line.

*$25-$28 per hour DOE with a competitive benefits package which includes 100% employer paid medical, vision and dental insurance, 2.5 weeks’ vacation, and access to a 403b retirement plan. Under California law, Homeward Bound is required to provide a reasonable estimate of the compensation range for this role and should not offer a salary or hourly rate outside of the range posted in this job announcement.  This range considers the wide range of factors that are considered in making compensation decision including but not limited to experience, skills, knowledge, abilities, education, licensure and certifications, analysis of internal equity, and other business and organizational needs. Salary and hourly rate offers are determined based on final candidate qualifications and experience.