Housing Focused Case Manager – Adult Shelter

The Opportunity

Are you ready to benefit from 100% employer-paid health coverage and join a team that values balance, growth, and heart for service? Do you have a passion for helping individuals rebuild their lives through housing, stability, and opportunity? If so, Homeward Bound of Marin would love to connect with you.

Homeward Bound of Marin is a dynamic and evolving nonprofit agency working to end homelessness in Marin County through affordable housing development, supportive services, job training, and social enterprise. With a successful 51-year history and strong partnerships across both private and public sectors, Homeward Bound is poised for meaningful growth over the next decade.

Our workplace culture is collaborative, supportive, and family-friendly. We value flexibility, teamwork, and kindness, and we encourage staff to take time for rest and renewal through our generous vacation and benefits program.

We are currently seeking a Housing Focused Case Manager to provide services that help individuals experiencing homelessness secure and sustain housing. This position plays an essential role in delivering short- and long-term case management, supportive services, and access to job training and placement opportunities.

Our mission is Opening Doors to Safety, Dignity, Hope, and Independence.

If you have a heart for helping others achieve their goals and thrive in an environment built on compassion and collaboration, we encourage you to apply.

The Candidate

We are looking for a mission-driven, hands-on professional who thrives in both independent and team settings. The ideal candidate is proactive, organized, and committed to empowering individuals on their journey toward stability and independence.

Qualifications and Abilities

• Work well with a team as well as independently.
• Able to set and keep strong boundaries and limits.
• Demonstrate the ability to seek feedback, ask questions, and apply constructive suggestions.
• Ability to work cooperatively with and contribute to a diverse workplace through ideas or experience.
• Ability to sit, and use a computer mouse, keyboard, and monitor for moderate periods of time (1 – 3 hours per day).
• Ability to stoop, crouch, kneel, and/or crawl on occasion.
• Highly organized and creative individual who excels in prioritizing tasks, managing time efficiently, and displaying initiative, all while maintaining a sense of humor.
• Efficient in handling multiple tasks simultaneously and making quick, informed decisions in fast paced environments.

Responsibilities

• Manage case load of 10 – 12 participants.
• Assist program participants in physical and mental health issues.
• Participate actively as part of a team with other Homeward Bound staff.
• Communicate effectively (both written and verbal) with team members, supervisors, volunteers, and program participants.
• Maintain proper documentation of relevant interactions.
• Attend weekly program staff meetings, monthly all-staff meetings, weekly supervision with Program Director, and trainings.
• Report program, client, and facility needs to appropriate people.
• Conduct weekly case management meeting documenting housing plans and goals.
• Prepare program transfers, daily rosters and generate reports on key data points as required.
• Provide appropriate community resources as needed.
• Develop and implement customized care and housing plans to meet individual needs.
• Document and track required program outcome measures, respond to requests for information in a timely manner and collect and enter data into data management systems such as the HMIS and Cal Aim systems.
• Perform other duties as assigned.

Relationships

• Establish and maintain open and collaborative relationships with colleagues.
• Greet, communicate, and treat all program participants with respect, dignity, kindness, and an attitude of compassionate service.
• Maintain confidentiality and boundaries related to all program participants.
• Ensure confidentiality standards and maintain professional boundaries in all interactions with program participants.

Education and Experience

• Requirements: Bachelor’s degree in social work, social welfare, psychology or related field or at least 3 years’ experience in a related residential or shelter setting.
• 3 + years’ experience working with under-resourced, low-income populations; experience working with individuals experiencing homelessness desired.
• Experience in residential programs and/or housing programs.
• Knowledge of Housing First principles and low-barrier shelters.
• Working knowledge of Social Security income (SSI, SSDI, SDI).
• Knowledge of life skills, money management, and basic math skills.
• Strong knowledge of harm reduction, mental health issues and de-escalation required.
• Data system entry experience.
• Competency with MS Windows and Office 365 applications.
• Spanish bilingual highly desirable.

Background Checks

Homeward Bound is committed to providing safe and productive working, learning, and living environments for our staff and clients. To achieve that goal, we conduct background investigations for all final candidates being considered for employment. Background checks may include, but are not limited to, criminal history, national sex offender search, and motor vehicle history.

 Competitive Benefits

• 100% employer-paid medical, dental, and vision insurance
• Discretionary 403B match
• 2.5 weeks’ vacation
• 12 paid holidays
• 12 sick days annually
• Employee Assistance Program
• Free lunch at Admin Site, and more
• Comprehensive list provided at offer

To Apply

Send resumes to: careers@hbofm.org with the position in the subject.

*Compensation with a competitive benefits package which includes 100% employer paid medical, vision and dental insurance, 2.5 weeks’ vacation, and access to a 403b retirement plan. Under California law, Homeward Bound is required to provide a reasonable estimate of the compensation range for this role and should not offer a salary or hourly rate outside of the range posted in this job announcement.  This range considers the wide range of factors that are considered in making compensation decision including but not limited to experience, skills, knowledge, abilities, education, licensure and certifications, analysis of internal equity, and other business and organizational needs. Salary and hourly rate offers are determined based on final candidate qualifications and experience.