Housing Focused Case Manager – Family Programs

Come join our team! We help families in Marin County transform their lives better through housing, training and support services.

The Opportunity:

Homeward Bound is Marin County’s primary provider of housing and shelter for single individuals and families experiencing homelessness, offering short- and long-term supportive housing, job training and placement, and wraparound services. Our mission is “Opening Doors to Safety, Dignity, Hope, and Independence.” We are looking for the right person to join our family programs team.

Principal Responsibilities:

• Housing focused case management services up to 8 families within supportive housing.
• Address all issues that may be barriers to obtaining housing: chronic homelessness, mental health, physical health concerns; substance use disorders; under-employment; lack of income and other barriers.

Key Responsibilities:

• Work closely with family programs assistant around Coordinated Entry tasks such as family assessments, updating and inputting information on housing path list, and connecting with community partners to update pertinent information.
• Provide services and resources which promote housing navigation and support individual goals of increasing economic independence and maintaining stable housing.
• Ensure all shelter vacancies are filled in a timely manner and work closely with CE providers to ensure referrals are qualified and ongoing.
• Work closely with families to remove housing barriers, i.e., employment, debt, savings, etc.
• Determine and document eligibility for the program according to program guidelines.
• Coordinate housing placements in partnership with community partners working with families experiencing homelessness.
• Address barriers using the principles of Housing First and offer supportive services on a voluntary basis.
• Provide CalAIM services and ensure documentation requirements are met monthly.
• Manage conflicts and crisis situations as they arise.
• Provide supportive counseling, guidance, supervision, and referrals to community resources .
• Help residents to manage and build life skills.
• Attend and participate in staff meetings, supervision, and training.
• In partnership with family programs and volunteer manager, create, manage and lead volunteer-led events to support family programs.
• Provide emergency services as needed, as well as ongoing case management, which may include interacting with law enforcement, psychiatric services, and other community agencies and staff,
• In partnership with other shelter staff, ensure family program spaces are clean and accessible and create a warm and welcoming environment.
• Other duties as assigned.

Relationships:

• Establishes and maintains open and collaborative relationships with colleagues.
• Greets, communicates, and treats all program participants with respect, dignity, and an attitude of service.
• Maintains confidentiality related to all program participants.
• Communicates clearly and consistently with supervisor.

Minimum Qualifications/Requirements

Education or Training Equivalent to:

• Bachelor’s Degree in social work, social welfare, psychology or related field or 2 years experience in a related residential setting.

Minimum Years of Additional Related Experience:

• 2 + years’ experience working with under-resourced, low-income populations; experience working with individuals experiencing homelessness desired.
• Experience in residential programs and/or housing programs.
• Working knowledge of Social Security income (SSI, SSDI, SDI)
• Knowledge of life skills, money management, and basic math skills.
• Strong knowledge of harm reduction and mental health issues required.
• Understanding of Housing First principles.
• Data system entry experience.
• Knowledge of Microsoft Word, Excel, Cloud, and Adobe.

Physical Requirements:

• Ability to sit, and use a computer mouse, keyboard, and monitor, for moderate periods of time (1 – 3 hours per day).
• Ability to stoop, crouch, kneel, and/or crawl on occasion.
• Ability to lift and/or move objects weighing up to 40 pounds.

Special Qualifications & Qualities (skills, abilities, licenses):

• Work well with a team as well as independently.
• Sense of humor.
• Able to keep strong boundaries and set limits.
• Able to ask questions and receive constructive suggestions.
• Desire to work in an atmosphere that is supportive and challenging.
• Able to multi-task and think quickly.
• Knowledge and experience in harm reduction and Housing First.
• Compassionate, flexible, and non-judgmental.
• Desire to work with people to end homelessness in their lives.
• Able to work well with diversity.

Background Checks: Homeward Bound is committed to providing safe and productive working, learning, and living environments for our staff and clients. To achieve that goal, we conduct background investigations for all final candidates being considered for employment. Background checks may include, but are not limited to, criminal history, national sex offender search, and motor vehicle history.

Competitive Benefits:

• 100% Employer-paid medical, dental, and vision insurance
  Discretionary 403B match
  100 accrued vacation hours (2 ½ weeks)
  13 paid holidays
  12 sick days annually
  Employee Assistance Program
  Free lunch at Admin Site, and more
  Comprehensive list provided at offer

To Apply: 

Send resume and cover letter to: careers@hbofm.org with the position in the subject line.

*Compensation with a competitive benefits package which includes 100% employer paid medical, vision and dental insurance, 2.5 weeks’ vacation, and access to a 403b retirement plan. Under California law, Homeward Bound is required to provide a reasonable estimate of the compensation range for this role and should not offer a salary or hourly rate outside of the range posted in this job announcement.  This range considers the wide range of factors that are considered in making compensation decision including but not limited to experience, skills, knowledge, abilities, education, licensure and certifications, analysis of internal equity, and other business and organizational needs. Salary and hourly rate offers are determined based on final candidate qualifications and experience.