Program Coordinator – Supportive Housing

The Opportunity:

Homeward Bound of Marin is a dynamic and evolving nonprofit agency dedicated to eradicating homelessness in Marin County. We achieve this mission through affordable housing development, supportive services, job training, and social enterprise. With a proud 50-year history and robust partnerships with private and public entities, Homeward Bound is poised for significant growth over the next decade. Our work environment embodies Justice, Equity, Diversity, and Inclusion, and we value resourcefulness, flexibility, kindness, compassion, and understanding.

The Candidate:

This role provides supportive services to chronically homeless adults facing the trauma of homelessness and poverty. Under the guidance of the Senior Program Director, the Program Coordinator will assist individuals in obtaining and maintaining stable housing by offering essential resources, encouragement, and accountability to help them achieve their personal goals.

Principal Responsibility:

Under the direction of the Program Manager, the Housing at Last (HAL) Program Coordinator will provide resources to housed individuals who are integrating into the community after experiencing chronic homelessness. The coordinator provides supportive services at scattered site units throughout Marin County and balances encouragement with support while holding individuals accountable to program agreements and personal goals.

Major Duties:

• Deliver services and resources which promote housing retention and support individual goals of increasing economic independence and maintaining stable housing.
• Partner with coordinated entry system for new housing placements.
• Assess and document eligibility for program participation based on HUD guidelines for chronic homelessness.
• Perform intakes when individuals are enrolled in the HAL program and enter all intake information into HMIS and other databases as needed.
• Meet regularly and consistently with individuals assuring program participation and progress.
• Respond to neighborhood and landlord concerns in a timely manner; problem solve with resident.
• Work with homeless individuals on a one-to-one basis and in group settings during scheduled home visits and community events.
• Address barriers to housing stability: recovery/addiction/relapse, mental health supports, under-employment, navigating shared housing and various other obstacles.
• Manage conflicts and crisis situations as they arise.
• Represent agency to landlords and other community partners while serving residents in housing programs.
• Coordinate monthly home visits while providing education and support to residents in maintaining their housing.
• When necessary, seek and identify new housing units for program participants within the community.
• Coordinate program newsletters, announcements, and monthly participant activities.
• Provide supportive counseling, guidance, supervision, & referrals to community resources.
• Interact as part of a team with other Homeward Bound staff and communicate pertinent shift information both verbally and in writing.
• Maintain daily program participant records and collect information as required by the programs.
• Attend and participate in staff meetings, supervision, and training.
• Provide emergency services as needed, as well as ongoing case management which may include interacting with law enforcement, psychiatric services, and other community agencies and staff.
• Report program, resident, and facility needs to appropriate persons.
• Document and track required program outcome measures, respond to requests for information in a timely manner and collect and enter data into data management systems such as the HMIS system.
• Perform other relevant duties as assigned.

Relationships:

• Establishes and maintains open and collaborative relationships with colleagues.
• Greets, communicates, and treats all program participants with respect, dignity, and an attitude of service.
• Maintains confidentiality related to all program participants.
• Communicates clearly and consistently with supervisor.

Minimum Qualifications/Requirements:

Education or Training Equivalent to:

• High school diploma required.
• Further education, certification, or comparable professional experience in social work, psychology, or a related or relevant field preferred.

Additional Related Experience:

• 3+ years’ experience working with under-resourced, low-income populations; experience working with individuals experiencing homelessness, desired.
• 3+ years’ experience working with individuals with mental health and substance abuse issues.
• Experience in residential or housing programs, including familiarity with the Housing First model.
• Knowledge of life skills, money management, and tenancy rights under fair housing laws.

Physical Requirements:

• Ability to sit, and use a computer mouse, keyboard, and monitor, for moderate periods of time (1 – 3 hours per day).
• Ability to stoop, crouch, kneel, and/or crawl on occasion.
• Ability to lift and/or move objects weighing up to 40 pounds.

Special Qualifications & Qualities (skills, abilities, licenses):

• Enthusiasm for working with individuals experiencing homelessness.
• Ability to empower and motivate people to make positive changes.
• Ability to work cooperatively with and contribute to a diverse workplace through ideas or experience.
• Ability to navigate difficult conversations with both residents and landlords in a productive and positive manner.
• Experience with Windows and Microsoft Office Suite software.
• Self-starter who takes appropriate initiative, has excellent time management and organizational skills, the ability to prioritize and organize, is creative and has a sense of humor.
• Dynamic, resourceful, flexible, kind, compassionate, understanding.
• High level of awareness and comfort working in a culturally and ethnically diverse work environment.

Background Checks:

Homeward Bound is committed to providing safe and productive working, learning, and living environments for our staff and clients. To achieve that goal, we conduct background investigations for all final candidates being considered for employment. Background checks may include, but are not limited to, criminal history, national sex offender search, and motor vehicle history.

Competitive Benefits:
100% employer-paid medical, dental, and vision insurance
403B match
3 weeks’ vacation
12 sick days annually
13 paid holidays
Employee Assistance Program
Comprehensive list of benefits included in the Employment Offer letter.

To Apply: 

Send resumes to careers@hbofm.org with the position title in the subject line.

*$35 per hour with a competitive benefits package which includes 100% employer paid medical and dental insurance, 3 weeks accrued vacation hours, and access to a 403b retirement plan. Under California law, Homeward Bound is required to provide a reasonable estimate of the compensation range for this role and should not offer a salary or hourly rate outside of the range posted in this job announcement.  This range considers the wide range of factors that are considered in making compensation decision including but not limited to experience, skills, knowledge, abilities, education, licensure and certifications, analysis of internal equity, and other business and organizational needs. Salary and hourly rate offers are determined based on final candidate qualifications and experience.