Shelter Supervisor – Adult Shelter

The Opportunity:
Homeward Bound of Marin is a dynamic and evolving non-profit agency working to end homelessness in Marin County through affordable housing development, supportive services, job training, and social enterprise. With a successful 50-year history and strong interdisciplinary partnerships with other private and public partners, Homeward Bound is positioned for impactful growth over the next decade. Our work environment values Justice, Equity, Diversity, and Inclusion, and rewards resourcefulness, flexibility, kindness, compassion, and understanding.

Homeward Bound is seeking a Shelter Supervisor to create, implement and deliver housing-focused services to individuals experiencing homelessness, offering short- and long-term supportive housing, job training, placement and services. Our mission is “Opening Doors to Safety, Dignity, Hope and Independence”. If you have a heart and passion for supporting individuals who are focused on personal growth, we want to hear from you!

The Candidate:
We are looking for a mission-driven and hands-on housing and homeless services expert who works well as a team and independently. Our ideal candidate will be a self-starter who takes appropriate initiative and can work collaboratively with a diverse group and clients.

Major Responsibilities:
Support Staff, Clients, and Community Partners:
• Manage a caseload of approximately 3-5 clients in Housing-Focused Shelter.
• Work collaboratively with case management staff and community partners for case conferencing, and other client related needs.
• Oversee and support staff with CalAIM intakes, referrals, care plans and timely reporting.
• Collaborate with data manager to ensure accurate and timely reporting for monthly CalAIM billing
• Attend CalAIM weekly team meetings
• Join MT meetings to discuss and evaluate shelter exits
• Support Case Management team with supervisory guidance when the Program Director is not available.
• Design and facilitate house meetings, group workshops, and dorm meetings for clients in partnership with Supervisor.
• Provide guidance to staff and assist with conflict management / mediation in the absence of Program Director.
• Support Program Director with staffing scheduling
• Supervise Resource Counselors and provide guidance to Relief staff as needed.
• Communicate clearly and consistently with Program Director.
• Coordinate training of relief staff and assist with on-boarding process for core staff.
• Ensure that program documentation is completed for all client interactions (incident reports, program violations, SIRP notes, etc.).
• Oversee volunteer training and ongoing supervision.

Intake, Enrollment, and Administrative Support:
• Receive and process program referrals including logging referrals into the database and reaching out to community partners for client placement.
• Manage daily call-in process and update daily rosters.
• Conduct client intakes and assessments in Clarity, the Homeless Management Information System.
• Support Program Director with evaluating 28-day renewals to assess clients’ housing focused progress
• Enter accurate and timely data for program enrollments and exits to support evaluation, outcomes tracking, and to minimize errors and duplicate entries.
• Ensure client files are set up accurately with all required documentation.
• Provide support to Program Director in the evaluation / client transfers process between programs.
• Perform other duties as assigned by Program Director.

Facilities:
• Oversee ongoing maintenance including daily chores, painting, landscaping, and repairs in conjunction with Maintenance staff.
• Coordinate and document repairs with HB Maintenance staff and with appropriate contractors.
• Oversee ordering of supplies and equipment.
• Coordinate facility needs and chore system with Resource Counselor.
• Conduct daily checks of the facility to support safety and cleanliness.
• Identify and report all major facility problems to supervisor.
• Follow all use permit requirements as designated in the property lease.

Minimum Qualifications and Requirements:
• Bachelor’s degree in social work, psychology, or related field from an accredited college or university and a minimum of two years of experience providing support services to individuals in a human service setting.
• Experience performing case management duties in a health or human services field.
• Able and willing to work with diverse staff and participants.
• Familiarity with and commitment to principles and practices of housing first, participant-centered care, harm reduction, and safeguarding participant confidentiality.
• Excellent organizational skills and able to self-motivate; able to work under pressure, address multiple priorities and meet deadlines with a positive attitude and problem-solving approach.
• Excellent written and verbal communication skills; proficient in Microsoft Office (Word, Excel, PowerPoint)

Written & Verbal Communication Skills:
• Ability to read, analyze, and interpret common governmental, financial, and legal documents and reports and be compliant to governmental regulations.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Ability to communicate clearly and problem solve with staff, residents, and community partners.

Physical Requirements:
• Ability to sit, and use a computer mouse, keyboard, and monitor, for extended periods of time (3 – 5 hours per day).
• Ability to stoop, crouch, kneel, and/or crawl on occasion.
• Ability to lift and/or move objects weighing up to 40 pounds.

Special Qualifications & Qualities (skills, abilities, licenses):
• Desire and commitment to work to end homelessness with individuals and within communities.
• Passion and desire to work with a dynamic organization and team.
• Self-starter who takes appropriate initiative, has excellent time management and organizational skills, is creative, has a sense of humor, and the ability to learn from mistakes.
• Dynamic, resourceful, flexible, kind, compassionate, understanding, and accountable.
• High level of awareness, sensitivity, and comfort working in a culturally and ethnically diverse work environment.

Competitive Benefits:

• 100% Employer-Paid Medical, Dental and Vision Insurance
• 403B match
• 100 accrued vacation hours (2½ weeks)
• 13 paid holidays off
• 12 sick days annually
• Employee Assistance Program
• Comprehensive list of benefits included in the Employment Offer letter

To Apply:
Send resumes to careers@hbofm.org

Equal Opportunity Employer:
Homeward Bound is an equal opportunity employer. We stand for justice and equity. We celebrate diversity and we are committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, leave of absence, compensation, benefits, and training.

Background Checks: 
Homeward Bound is committed to providing safe and productive working, learning, and living environments for our staff and clients. To achieve that goal, we conduct background investigations for all final candidates being considered for employment. Background checks may include, but are not limited to, criminal history, national sex offender search, and motor vehicle history.